How a Leeds insurance broker has become one of the leading independents in the country

It’s a statement we’ve very proud of at Romero: not only are we fiercely independent, but we’re one of the leading independent brokers in the country.

With offices in Leeds, Manchester, Stockton, Halifax, Nottingham, the Midlands and London, we’re a truly national company who can support clients up and down the country.

A company doesn’t just become a leader in its field overnight. It takes strategy and commitment to principles.

And in this article, we wanted to share with you 5 of the reasons why Romero Insurance Brokers are the company we are today.

1.      We’ve got the experience

We’re more than 20 years old. Which isn’t that old in insurance terms. Especially when you consider that the first insurance contract drawn up is dated to 1347.

But the experience we have in this team is second to none. We have a number of staff who have worked in insurance for over 40 years. We have team members who have achieved great deals and won claims pay-outs for hundreds of clients.

And most importantly, we have employees who have worked at Romero since the beginning, way back in 1997. They stay because they know what a fantastic company this is.

2.      We put customers first

In fact, we’ve won numerous awards for it.

Blazoned across the wall as staff members enter their offices are the words ‘treat customers exceptionally’. It’s the company mantra that we follow in everything we do.

One of the reasons we’re one of the UK’s leading insurance brokers is because we maintain relationships with clients and have a very good retention record. When clients experience the service we deliver, they sign to stay with us time and time again.

You don’t achieve that trust and that relationship with clients unless you treat them exceptionally. We go the extra mile for our customers and fight for every cause.

3.      We care about our staff

We understand that our staff are our driving force. They’re the ones that deliver the outstanding service to clients.

In order to do that, they need to feel appreciated, motivated and fighting fit. That’s why we put such emphasis on their wellbeing.

You may have read on our social media platforms recently that we’ve signed an agreement with hero wellbeing. They’re created a fantastic app which allows users to track their mental and physical health, set themselves goals and targets and learn more about fitness and nutrition.

We invest in resources like hero so that our clients can get the very best from our team members.

4.      We’re specialists in different areas

It sounds contradictory to say, but we specialise in a number of different markets. We have a team in Manchester who support our Sport and Leisure clients, we have a division in Leeds for Private Clients, our Halifax office supports Dean Clough Mills…we have teams working on specialist areas so that they can give the best possible advice and service.

We’re not a ‘one-size-fits-all’ kind of company. We like to ensure that the person working on your account is the very best person for the job.

5.      We’re committed

At head office in Leeds last month, our chairman, Justin, spoke to a number of staff about the future vision for Romero.

We’re not giving anything away by telling you that, because the message was that we’re going to continue delivering the independent service we always have. We’re not selling out or restructuring. We’re dedicated to maintaining the relationship we have with clients long into the future, and gaining new relationships as we do so.

We’re committed to our customers old, new and yet to come.

This Leeds insurance broker, which has become a Manchester insurance broker, a Halifax insurance broker, a Stockton insurance broker, a London insurance broker, a Nottingham insurance broker, and now one of the leading insurance brokers in the country, by being committed to doing the best for our clients. It’s that simple.

If you’d like to talk to Romero about the market-leading and award-winning service we provide, call us today on 0113 281 8110.

Important Update for Motor & Fleet Policy Holders