Following our recent article on the importance of brokers remaining independent and the benefits that can bring to clients, the Insurance Times have now released an article discussing this issue.
Taking a look at whether independent brokers should specialise in an increasingly competitive market rather than remaining generalists is the key focus of the article. Simon Mabb, our Managing Director made comment on the discussion, to highlight our passion for treating customers exceptionally. He stated:
“As an independent broker, having a specialism is important. But in our view it’s not just becoming a product specialist that will keep independent brokers going.
The real opportunity is to become a specialist in client service and care. Treating each customer as an individual, and offering them a one-on-one relationship that delivers the best for them. Wider B2B market trends and customer feedback show us that personal service is integral in the decision making process.
So by standing fast in treating customers exceptionally first and foremost, and embodying this philosophy from the top down, independents can not only survive, but thrive in a challenging marketplace.”