From consumers, to small businesses to major corporate global clients; insurance brokers manage risk, and help create new opportunities for their customer.”
These are the words of John Glen MP at the launch of the BIBA Manifesto 2019 held on Tuesday 15th January at the Houses of Parliament.
At a time where the UK insurance market must compete with and face rising challenges from the rest of the world, it is important that our industry continues to be innovative, and offer the best possible products and services to our customers both big and small.
As one of the UKs leading independent insurance brokers, Romero’s customers are at the core of everything we do. We make a point of knowing each of our customers personally, and are proud of the relationships we build.
By knowing every detail of our customers’ businesses and the policies they hold with us, we’re able to support them in the most effective ways.
This is never more relevant than when a claim must be made, and by having someone fighting your corner with the support and advice you need most at a difficult time, we can deliver results when they’re critical to your business.
This dedication was recognised within the BIBA Manifesto itself, with the story of how our award-winning claims team worked on behalf of our client, Rednal Racing, when they faced a catastrophic fire:
“Following the fire, Rednal Racing’s brand new buildings which housed their operations and fleet of karts were completely destroyed.
Progress with the resultant claim was hampered when it came to light that the building also contained a brand new Ginetta racing car that had been leased to Rednal’s owner and his son (the up and coming racing driver Tom Wrigley), the day before the fire. At this point they turned to us for help.
We had not been notified of the vehicle upon delivery, and insurers were unaware, so the valuable car hadn’t been listed specifically on the policy, and the insurers were not going to meet that part of the claim.
By knowing every detail of our client and their policy, we were able to demonstrate that the £95,000 claimed for the car should be paid under the policy’s capital additions clause.
This knowledge and dedication not only saved the client a large sum of money, but also helped alleviate the heartache of such a disastrous event.
We’re pleased to say that Rednal’s business is now fully restored, and Tom has continued his impressive motor sport career racing in the Porsche Carrera Cup GB, proving that having a dedicated broker on your side not only can save your business, but can impact your entire life.”
We’re exceptionally proud of the way we’re able to support the Rednal Racing team, and this is just one example of how we strive for excellence in everything we do.