A day in the life with Accounts

Welcome to the Accounts Department!

With over 180 staff across six offices, there are a lot of people, a lot of functions and a lot of things going on at Romero every day.

From our dedicated claims department fighting to get claims paid, to our broking team finding the best deals for our clients, to our existing business team delivering exceptional client service. There are people in so many different disciplines that it can be difficult to keep up.

So we’ve gone around Romero and each department is giving us a snapshot into a day in the life of what they do.

We’re starting off with our Accounts department, who keep us on the financial straight and narrow, making sure everyone gets paid when they should!

First up, Accounts Assistant Sonia takes us through her day:

Start the day on a positive vibe, knowing it will be busy but I am in control and very organised.

By 9.30 the office is at full capacity, coffee and tea drinking is well on it’s way to keeping the energy going, everybody has had a bit of banter and caught up on the gossip but now it’s time for some real work to kick in.

I start with allocating payments that have come into the bank that day, we all “muck in” and share this out on a day by day basis.

Usually this is pretty straight forward and everything is allocated and processed fairly quickly, but some mornings can turn into a “Thursday” (an in accounts joke) where every item has a query and further investigation is needed before we can allocate funds.

Once the banking is on it is then time (time?! What’s that ) to chase all of the payments for outstanding invoices.

Throw into the mix reconciling insurer accounts, both large and small, (this is probably the most time consuming and stressful job in the accounts department – but that is just my personal opinion) dealing with insurer queries, liaising with account handlers to get insurer account queries resolved as quickly as possible and processing daily finance, the morning flys by at incredible speed.

As soon as Matt announces “that’s lunch” we know 12pm is upon is and it’s time for people to go on allocated lunches, running, or pilates. Between 12-2 is probably the most quiet time in accounts and due to 80% of the department consuming Mackerel for lunch it is probably the most smelly department!

Jokes aside, the rest of the day can throw anything at us  as we are busy on the phones trying to keep our debtors down, or quietly reconciling our individual insurer accounts and chasing clients who have fallen into arrears with their Close Brothers loan agreements.

There is never a dull moment and before we know it it’s time to pack up, head home and get ready to do it all again the next day!

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