Brexit, technology, wellbeing, innovation. The insurance sector is facing many changes, and businesses across the nation are evolving.
BIBA’s CEO Steve White said: “A Year to Pioneer builds upon last year’s conference theme of leading the way, highlighting brokers’ ability to overcome issues and clear a path for others to follow.”
Here at Romero, we’ve just announced our five year strategy in addition to several other major changes as we get ready for A Year to Pioneer in 2020.
Insuring our independence
Everyone who knows us, knows we’re passionately independent. And this is great for our customers. We can make sure they’re getting the best cover for the most competitive price, whilst offering a great service experience at the same time. Large networks of brokers simply can’t offer the care and attention we can.
In 2018, around 20% of the top 100 brokers in the UK sold out. By remaining independent, we can focus on our goal of becoming the UK’s top independent insurance broker. We’re always putting the customer at the heart of everything we do.
Respecting technology, but learning to live without it
It’s true that new technologies will further help customers in our ever-evolving world of efficiency and digitalisation. However, we’re also taking a step back from the tech and making sure our relationships with customers are as strong as ever. Instead of pinging over an email, we’ll continue to meet our customers and provide the award-winning personal service we’re so proud of.
This doesn’t mean we won’t be implementing new technologies, though. Our team regularly suggest new ideas and we are constantly evaluating our offering.
Refreshing our brand
Part of our five year growth strategy is to roll-out a rebrand. We’ll still offer the same fantastic service, but we’ll be putting ourselves out there and sharing our story much more. This includes rolling out core values, implementing a new comms strategy and working with every team across the business to help share our message.
Investing in health and wellbeing
How can we expect our staff to look after our customers exceptionally, if we don’t look after them?
The prominence of wellbeing has risen over the last few years. Looking after the wellbeing of our staff and heightening employee engagement doesn’t just make for a happy and healthy team – it’s also proven to increase efficiency, productivity and staff retention.
As well as continuing our regular fundraisers, we’ve invested in employee engagement platform TINYpulse and will continue to work with our wellness partners to provide an app, mindfulness classes, Pilates classes and much more.
We’re looking forward to the BIBA conference already.
The event is happening at Manchester Central from May 13th – 14th 2020. It’s a great opportunity for industry experts to find out what’s happening within the sector, and what changes and innovations to look out for. We can’t wait to network and share our updates with our industry peers. Follow us on social media for our latest updates.