Digital transformation to support our five year strategic growth

Supporting our ambitious growth

As one of the UK's leading independent brokers, we've got big plans for our business and have announced an exciting partnership with Applied Epic to help support our growth.

To stay on the front foot of being able to offer the best possible service for our business insurance and commercial insurance clients, we’re investing in an all new, industry leading system to support our teams. The goal is digital transformation within Romero Insurance Brokers, and our sister businesses in the group. Our goal has always been to treat our customers exceptionally, and this new system will help facilitate this so we can keep improving for the people who matter most. Our clients.

Across our six offices, and growing workforce of over 180, Applied Epic will give us the ability to standardise the data and operations within our business, improving workflows, communication and reporting. By investing in this automation for the background elements of our role, it gives our teams the freedom and capacity to spend even more time focusing their efforts on exceptional client service.

Our MD, Simon, said:

“We’ve got really ambitious plans for the group, and it’s crucial we have the technology to support them to enhance connectivity with our customers. By partnering with Applied, we gain a system that allows us to deliver an even better customer experience, helping reinforce our long-lasting client relationships.”

We’re really exciting for the new system to go live, and for our customers both long-standing and new, to experience the positive difference it will make for them.

Important Update for Motor & Fleet Policy Holders